Zanarix concept: An original project designed and built by Zanarix to show what we can do. Not a client project. Demo · Sample data. Nothing you do here is saved or sent.

Back to case study

Huolvera service desk inbox

Customer messages are sorted by topic and urgency, and each gets a suggested reply. A person checks it, edits it if needed, and approves it. The AI here is simulated: every answer is scripted.

Open a message to see why it was sorted that way
Edit the draft, or try another version
Correct the sorting if the AI got it wrong
Approve a reply, or simulate a new message

HuolveraService desk inboxSimulated AI · scripted drafts

Urgent: 2
Drafts ready: 9
Approved: 0

Water coming through the bathroom ceiling

Sanna K. · Koivukuja 3 B 12 · 07:42

Hi, water is dripping from our bathroom ceiling. It started about 20 minutes ago and it's getting faster. I think it's coming from the flat above. We've put a bucket under it. What should we do?

UrgentLeaks and water

Why it was sorted this way

An active leak ("dripping", "getting faster") from the flat above. Water damage spreads quickly, so it goes to the top.

Picked out of the message

Address: Koivukuja 3 B 12
Problem: Active leak from the flat above
Started: About 20 minutes before the message

Suggested next step

Create an urgent job for the on-call technician, and contact flat B 15 above.

Check before sending

Confirm the technician's arrival time before sending.

Suggested reply

Written by the simulated AI. Edit it freely: nothing is sent until a person approves it.

Demo: nothing is sent.